FAQ

General Questions

What is a Brony?

What is BronyMate?

How old do I have to be to use BronyMate?

How do I use BronyMate?

How do I get other members to message me?


Photos

How do I upload my profile photo?

How do I create an album?


What are the photo restrictions?


How come my photos are not showing up on my profile right after uploading it?

How come one of my photos have suddenly disappeared?

Do you allow explicit content?

Can I send messages to other members for free?

Why can't I read my messages?

Why should I subscribe to BronyMate?

Why do you charge for your service?

Cancellation

How do I cancel my free account?

If I cancel my account, can I always re-open it?

How do I unsubscribe from your mailing list?

How do I cancel my paid account?

Payment

What happens once I purchase a subscription?

Do you accept other payment methods other that PayPal and Stripe?


I do not want to pay with your payment options, how can I get a subscription?


Login Issues


I am unable to login. How do I reset my password?


I am having login issues. What do I do?

Miscellaneous

I see a bug on the site. How do I report it?

I did not receive my confirmation email. What do I do?

I see a someone who looks suspicious on the site, what do I do?


How do I ban a member from contacting me and viewing my profile?

What are a few online dating tips?

How long will it take for Customer Support to reply back to my email?

Why do I not receive an email response whenever I contact you?